General Terms and Conditions (GTC) – Debekom Cloud Services
UAB Debekom
Laisvės al. 85E-5, LT-44297 Kaunas, Lithuania
Effective as of: 15 February 2026
PART A – General Framework Conditions
1. Scope of Application
These General Terms and Conditions apply to all contracts for cloud and IT services concluded by UAB Debekom (hereinafter referred to as the “Provider”) with consumers and business customers (hereinafter referred to as the “Customer”).
The respective Special Product Conditions shall additionally apply to the specific service ordered.
Deviating terms and conditions of the Customer shall not apply unless expressly agreed to in writing by the Provider.
2. Conclusion of Contract
The contract is concluded upon acceptance of an offer, issuance of an order confirmation, or commencement of service provision by the Provider.
The offer, order confirmation, and these GTC shall be decisive.
3. Payment Terms
Remuneration shall be determined by the offer or applicable price list.
Invoices shall be payable within the stated period without deductions.
In the event of default of payment, the Provider shall be entitled to suspend the provision of services. Further statutory claims shall remain unaffected.
4. Availability and Technical Modifications
The Provider endeavors to ensure a high level of service availability but does not guarantee uninterrupted use.
Maintenance work or security updates may lead to temporary restrictions.
The Provider is entitled to make technical modifications or improvements provided that no material disadvantages arise for the Customer.
5. Liability (General Provisions)
The Provider shall be liable without limitation in cases of intent or gross negligence and in cases of injury to life, body, or health.
In cases of slight negligence, the Provider shall only be liable for breaches of essential contractual obligations (cardinal obligations), limited to the typical and foreseeable damage.
Liability shall be limited in amount to the remuneration paid by the Customer during the last contractual year.
Mandatory statutory liability provisions shall remain unaffected.
6. Applicable Law and Jurisdiction
The law of the Republic of Lithuania shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
In the case of consumers, mandatory consumer protection provisions of the country of habitual residence shall remain unaffected.
If legally permissible, the place of jurisdiction shall be Kaunas, Lithuania.
7. Force Majeure
(1) The Provider shall be released from its obligation to perform to the extent and for as long as the non-performance is caused by circumstances beyond its control which could not have been avoided even with the utmost care (force majeure).
(2) Force majeure includes, in particular, natural disasters, war, civil unrest, pandemics, governmental orders, strikes, lawful lockouts, energy or internet outages, disruptions of telecommunications networks, or data center failures not attributable to the Provider.
(3) If a force majeure event lasts longer than 30 days, both parties shall be entitled to terminate the contract for cause.
8. Amendments to these GTC
(1) The Provider shall be entitled to amend these GTC and the Special Product Conditions with effect for the future if there is a valid reason and the Customer is not unreasonably disadvantaged.
(2) The Customer shall be informed of amendments in text form.
(3) If the Customer does not object within 30 days after receipt of the notification, the amendments shall be deemed accepted.
(4) In the event of a timely objection, the Provider shall be entitled to terminate the contract at the next possible date.
9. Assignment and Transfer of Contract
(1) The Customer shall not assign rights or obligations under this contract to third parties without prior written consent of the Provider.
(2) The Provider shall be entitled to transfer the contract or individual rights and obligations to an affiliated company, provided that no legitimate interests of the Customer are adversely affected.
10. Customer’s Obligations to Cooperate
(1) The Customer shall, at its own expense, ensure the technical requirements necessary for using the services, in particular a functioning internet connection, suitable end devices, and up-to-date software.
(2) The Customer shall provide all necessary cooperation and information in a timely and accurate manner.
(3) Delays or restrictions resulting from a breach of the Customer’s obligations shall not be attributable to the Provider.
11. Contract Language and Language Versions
(1) These GTC are published in German, English, and Lithuanian.
(2) The version in the language in which the contract was concluded (contract language) shall be decisive for interpretation.
PART B1 – Special Product Conditions for VPN Access Standard
1. Description of Services
(1) The Provider grants the Customer access to a virtual private network (VPN), enabling an encrypted connection between the Customer’s end device and the Provider’s VPN infrastructure.
(2) The VPN service is intended for secure data transmission over public networks. The Provider does not owe a specific degree of anonymity or concealment of internet usage.
(3) Unless otherwise agreed, the VPN server location shall be Warsaw (Poland).
(4) The specific scope of services shall be determined in the respective order confirmation.
2. Use
(1) The Provider shall supply the necessary access data or configuration information.
(2) The Customer may use the VPN only on the contractually agreed number of end devices.
(3) The Customer shall treat access credentials confidentially and protect them from unauthorized access.
(4) Transfer of VPN access to third parties is prohibited.
3. Customer Obligations
(1) The VPN may only be used in compliance with applicable laws.
(2) In particular, the Customer is prohibited from using the VPN for:
• unlawful activities,
• distribution of unlawful content,
• circumvention of legal prohibitions or official orders,
• attacks against third-party IT systems (e.g., hacking, DDoS, port scans),
• sending spam or malicious software.
(3) The Customer bears sole responsibility for data transmitted via the VPN.
4. Logging
(1) The Provider does not store content data of communications transmitted via the VPN.
(2) Technically necessary connection data (e.g., connection time, IP address used, data volume) may be processed temporarily for operational purposes and abuse detection.
(3) Personal data shall be processed in accordance with the GDPR and the Provider’s Privacy Policy.
(4) Complete anonymity or absolute non-traceability on the internet cannot be guaranteed for technical and legal reasons.
5. Termination
(1) The contractual term shall be determined by the order confirmation.
(2) The Customer may terminate the contract in accordance with the agreed notice period.
(3) The Provider may, at its sole discretion, grant a free trial period for certain products. There shall be no entitlement to such trial.
The scope of functionalities during the trial period may be limited.
Upon expiry of the trial period, access shall automatically terminate unless a paid continuation is agreed. There shall be no entitlement to the transfer or continuation of data created during the trial period.
(4) Upon termination, the Provider shall be entitled to immediately block VPN access.
PART B2 – Special Product Conditions for Nextcloud Access
1. Description of Services
(1) The Provider grants access to a restricted cloud service based on the software “Nextcloud”.
(2) The service includes in particular:
• provision of a user account,
• access to a Nextcloud instance via the internet,
• storage of customer data in external cloud storage infrastructure (object storage) of a third-party provider.
(3) Data is stored in cloud infrastructure operated by Scaleway S.A.S. within the European Union.
(4) The specific functionality results from the product description or individual offer.
(5) The Provider does not owe any specific storage content, economic success, or specific level of availability unless expressly agreed in writing.
2. Access
(1) Access shall be provided via an internet address designated by the Provider.
(2) The Customer shall receive individual access credentials and must set its own password.
(3) The Customer shall keep access credentials confidential.
(4) The Provider may suspend access if there are concrete indications of misuse or threats to system security.
3. Customer Responsibility
(1) The Customer is solely responsible for all content stored, processed, or transmitted.
(2) The Customer shall not:
• store or distribute unlawful content,
• infringe copyrights, personality rights, or other third-party rights,
• upload malicious software,
• use the service in a way that impairs system stability or security.
(3) The Provider may implement internal security and backup mechanisms. These serve solely system security purposes and do not constitute an individual data backup service.
The Customer remains responsible for securing its own data. The Provider recommends regular backups. Liability for data loss shall be excluded insofar as the damage results from the Customer’s failure to perform appropriate backups.
4. Data Storage
Data shall be stored within the European Union.
The Provider does not perform content control.
Personal data shall be processed in accordance with the GDPR.
5. Suspension of Access
The Provider may suspend access in cases of misuse or security risks.
6. Termination
(1) The contractual term shall be determined by the order confirmation.
(2) The Customer may terminate the contract in accordance with the agreed notice period.
(3) The trial provisions shall apply accordingly.
(4) Upon termination, access shall be blocked and stored data may be deleted after a reasonable period unless statutory retention obligations apply.
PART B3 – Special Product Conditions for Scaleway Resale
1. Subject Matter and Scope of Application
(1) These Special Product Conditions apply to the resale of cloud products and services of Scaleway S.A.S. (hereinafter referred to as “Scaleway”) by the Provider to end customers.
(2) The Provider acts as a reseller and markets and distributes the product portfolio of Scaleway in its own name to the Customer.
(3) Unless otherwise specified below, the General Terms and Conditions of Scaleway in their respective current version shall additionally apply.
2. Scope of Services and Pricing
(1) The Provider generally distributes the entire product portfolio of Scaleway.
(2) Within its pricing structure, the Provider may grant a discount compared to Scaleway’s official list prices. There shall be no entitlement to permanent price stability or to a specific discount level.
(3) The specific scope of services shall be determined by the respective offer or individual agreement.
3. Variants of the Resale Model
3.1 Variant 1 – Single Product Resale (1:1 Resale)
(1) Under this model, the Provider supplies individual Scaleway products (e.g., a database instance or server) to the Customer.
(2) The Customer shall receive the necessary access credentials from the Provider.
(3) The contractual partner of the Customer is the Provider. Billing and contract administration are handled exclusively by the Provider.
(4) The technical service provision is performed by Scaleway.
3.2 Variant 2 – Setup of a Full Scaleway Account
(1) The Provider shall set up a complete Scaleway account for the Customer, granting access to the entire Scaleway product portfolio.
(2) The Provider shall retain an IAM account solely for billing and administrative purposes.
(3) Unless expressly agreed otherwise, the Provider shall not have access to the infrastructure created by the Customer within the account.
(4) The Customer shall be responsible for the independent configuration and use of the booked products.
3.3 Variant 3 – Infrastructure Setup under a Project Agreement
(1) At the Customer’s request, the Provider may plan, configure, and implement a complete infrastructure based on Scaleway products.
(2) For this purpose, a separate project or consulting agreement shall be concluded.
(3) Such agreement shall regulate, in particular, the duration, scope of consulting and implementation, as well as the obligations and responsibilities of the Provider.
(4) Upon completion of the project, the operation of the infrastructure shall be the responsibility of the Customer, unless otherwise agreed.
4. Incorporation of Scaleway Terms
(1) The use of Scaleway products shall additionally be subject to Scaleway’s applicable General Terms and Conditions, terms of use, and technical guidelines.
(2) In the event of inconsistencies between these conditions and Scaleway’s conditions, the mandatory provisions of Scaleway shall prevail with regard to technical service provision.
(3) The Customer acknowledges that changes in Scaleway’s product offering or terms may have direct effects on the services obtained through the Provider.
5. Availability, Pricing, and Product Changes
(1) The Provider does not warrant the permanent availability of individual Scaleway products or functions.
(2) The Provider does not guarantee price stability, pricing structures, or the future availability of specific products.
(3) Modifications, restrictions, or discontinuations of services by Scaleway shall not constitute a defect in the services provided by the Provider, provided that the Provider is not responsible for such changes.
